Reference

What Governs Your Account on playnova8

These legal terms set out how your account, your personal data and your transactions on playnova8 are handled — including deposits and withdrawals made through GCash, Maya and InstaPay.

Account eligibility rulesData handling and cookiesGCash, Maya, InstaPay transaction termsYour rights and how to act on themContact paths for policy questions
playnova8 What Governs Your Account on playnova8
POLICY CONTACT

Reach Us About Legal Matters

If you have a question about these terms, a data request or a dispute about a transaction, the fastest path is our live chat. You can also email us for written responses — useful when you need a record of the exchange. For account-verification issues tied to a GCash, Maya or InstaPay withdrawal, live chat connects you directly to the team that handles payment verification.

Team online

Live Chat

Start a chat from any page in your account. The support team can confirm policy details and escalate formal data or dispute requests on the spot.

Email Support

Send written policy or data-handling questions to our support email. Written replies give you a record you can refer back to if the matter continues.

Account Help Centre

The Help Centre covers account eligibility, verification steps and transaction disputes. Check there first — many policy questions are answered without needing a reply.

HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

Your account data is collected to verify identity, process GCash, Maya and InstaPay transactions and meet legal obligations. We do not sell personal data to third parties. You can request a copy of your data, ask us to correct it or request deletion — any of those requests goes through our support channel and we aim to respond within the period required by applicable law.

Data Retention

We keep transaction and identity records for as long as required by applicable law. Once that period ends, data is deleted or anonymised from active systems.

Cookie Use

Cookies remember your login state and preferred settings across sessions on mobile and desktop. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any change to your linked GCash, Maya or InstaPay account triggers a re-verification step.

Your Rights

You can request access to, correction of or deletion of your personal data. Contact us via live chat or email and we will walk you through the process step by step.

Legal and Policy Questions Answered

These are the questions we see most often about account terms, data handling and what your rights are under our policy. If something is not covered here, our live chat team can give you a specific answer.

Account access depends on local law and is available only where online gaming is permitted for eligible individuals in your area. It is your responsibility to confirm this before opening an account.

Send a data-access request through live chat or email support. We will confirm receipt and process the request within the timeframe required by applicable law in the Philippines.

Yes. Submit a deletion request via live chat or email. Note that transaction records tied to GCash, Maya or InstaPay activity must be retained for as long as the law requires before deletion.

Closing your account stops active data collection. Historical transaction and identity records are retained only for the legally required period, after which they are deleted or anonymised.

Raise a dispute through live chat with your transaction reference number. The team checks records on the verified account and coordinates with the relevant payment rail — GCash, Maya or InstaPay — to resolve it.

Terms are updated when needed. The revised version is posted at this URL with an updated date at the bottom. Continuing to use your account after an update means you accept the new terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.