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How playnova8 Handles Your Privacy

Your account data on playnova8 is collected, stored, and managed with clearly defined rules — covering your personal details, e-wallet payment references from GCash, Maya, or InstaPay, and your right to access, correct, or request deletion of what we hold.

Encrypted Account DataGCash & Maya CoveredInstaPay Transactions ProtectedRight to DeletePhilippines Law Applies
playnova8 How playnova8 Handles Your Privacy
CONTACT OUR TEAM

How to Reach Us About Your Data

If you have questions about this policy or need to request a copy, correction, or removal of your account data, our support team handles these directly. Reach out via live chat on playnova8 for the quickest response, or use the email address listed in your account settings. We acknowledge data requests and process them within the timeline required under Philippine data protection rules. Bring your registered contact number or account ID to speed things along.

Team online

Live Chat

Access live chat from the playnova8 site to raise privacy questions, request a copy of your data, or flag any concerns about how we handle your details.

Email Support

Send your data access or deletion request by email to our support address. Include your registered account name and the contact number linked to your GCash or Maya account.

Account Settings

Many personal detail updates — like your registered contact number or linked e-wallet — can be changed directly in account settings once you are logged in to playnova8.

DATA HANDLING FACTS

How We Protect and Manage Your Data

Every account on playnova8 is protected by encrypted connections during login and all transaction activity — whether that is a GCash deposit, a Maya withdrawal, or an InstaPay transfer. We do not sell your data to advertisers, and we do not pass your payment details to parties outside of what is needed to complete your transaction. Data is held only for as long as your account is active, plus any legally required retention period under Philippine law.

Cookie Handling

We use session and preference cookies to keep your login active and remember your device. You can adjust cookie settings through your browser preferences at any time without affecting your account.

Account Security

Login requires your registered contact number and a one-time code sent to your device. This two-step check is active for all account access on both mobile and browser.

Data Retention

After account closure, data is held only for the period required by Philippine law. A formal removal schedule ensures nothing is kept beyond that window without a clear legal basis.

Correction Requests

If stored data is incorrect — such as a misspelled name or an outdated contact number — you can request a correction through live chat or email support at any time.

Common Questions About Your Privacy

These questions address what comes up most when checking how playnova8 handles account data. From knowing what is stored when you pay via GCash, to requesting a full data copy or asking for deletion, the answers below reflect how our privacy policy works in practice for Philippines accounts. If your question is not covered here, reach out through live chat or email support and we will handle it directly.

We collect your name, contact number, and account credentials. If you transact via GCash, Maya, or InstaPay, the transaction reference is also recorded in your account history.

Your data is not sold or shared with advertisers. Payment processors receive only what is needed to complete your GCash, Maya, or InstaPay transaction on your behalf.

Contact our support team through live chat or email, state your request clearly, and include your registered account name. Requests are processed under applicable Philippine data protection rules.

Yes. Submit a deletion request via live chat or email. Some data may be retained for a legally required period under Philippine law before it is permanently removed.

Your e-wallet details are used only to process deposits and withdrawals. We do not store your full e-wallet credentials — only the transaction reference linked to your account.

Account data is kept for a retention period required by Philippine law after closure. Once that period ends, your data is removed from our active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.