Reference

Terms and Conditions That Govern Your Account

These terms set out the rules between you and playnova8 whenever you open an account, fund it via GCash, Maya, or InstaPay, and access any part of the lobby.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsAccess subject to local law and eligibilityUpdated terms take effect on publication

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What These Terms Actually Cover

playnova8 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By creating an account on playnova8, you agree to these terms in full. Access to our lobby — including live casino tables, slots, fishing games, and crash games — is available only where local law in the Philippines permits and only to eligible players. We reserve

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the right to suspend or close an account if we find it was opened with false details, if a transaction is disputed without valid grounds, or if activity breaches these conditions. Payments processed through GCash, Maya, or InstaPay are subject to each provider's own transaction rules
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in addition to ours. Withdrawal requests go through an account verification step before funds are released to your linked e-wallet. We may update these terms at any time; the version published on this page is the current one, and continued use of your account after a
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change means you accept the revised terms. If any clause conflicts with applicable Philippine law, that clause is read down to the minimum extent required — the rest of the terms remain in force. Questions about a specific clause should go to our support team before
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you act on your interpretation.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

REACH US FAST

How to Contact Us About These Terms

If a clause is unclear or you want to raise a concern about how a rule was applied to your account, these are the direct paths to our team. Keep your account reference number ready — it speeds up every query.

Team online

Live Chat

Start a chat session from the account menu. Our team will walk you through the specific clause or account action you are asking about.

Email Support

Send your terms-related query to our support address. Include your registered mobile number and the clause or transaction reference you are disputing.

Account Help Page

The help section inside your account covers common terms questions — account suspension, e-wallet linking, and withdrawal verification steps are explained there.

HOW WE HANDLE THIS

Our Approach to Account Security and Data

We apply account-level security to every profile — your linked GCash or Maya number is verified before any withdrawal is processed, and your login session is protected with OTP confirmation on new devices. Here is what that looks like in practice across four areas.

Data Handling

We collect only what is needed to operate your account — registration details, transaction records for GCash, Maya, and InstaPay, and device login history. Nothing is sold to third parties.

Account Security

New device logins trigger an OTP to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Data Retention

Transaction and account records are kept for the period required under applicable Philippine rules. You may request a summary of what we hold by writing to our support email.

Requesting Changes

To update your registered mobile number or linked e-wallet, submit a verified request through live chat or email. We confirm changes only after identity verification is complete.

Common Questions About Our Terms

These are the questions our support team gets most often about the terms, account rules, and what happens when a dispute comes up.

Yes. Whether you are in a live baccarat room, playing Perya Color Game, or running a crash game session, the same account terms apply across the entire lobby without exception.

We may restrict withdrawals, suspend the account, or close it permanently depending on the severity. You will be notified by email or in-app message with the reason cited from these terms.

We publish updates on this page and the revised version takes effect immediately. We aim to notify active account holders via the in-app message centre when material changes are made.

Raise the dispute through live chat with your GCash or Maya transaction reference. We check our records against the payment rail log and respond before escalating to the provider if needed.

Access depends on local law and is available only to eligible players where permitted. We do not offer access where local regulations restrict it, and we verify eligibility during account registration.

Send a written request to our support email with your registered mobile number. We will provide a summary of the account and transaction data we retain within a reasonable processing period.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How to Contact Us About These Terms

Live Chat

Email Support

Account Help Page

Our Approach to Account Security and Data

Data Handling

Account Security

Data Retention

Requesting Changes

Common Questions About Our Terms

01 Do these terms apply to every game in the lobby?

02 What happens if I break one of the account rules?

03 Can playnova8 change the terms without telling me?

04 How do the terms handle a disputed GCash or Maya transaction?

05 Is access to the platform available to everyone in the Philippines?

06 How do I request a copy of data we hold on your account?

Terms & Conditions

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